Remote Customer service Jobs • North America

As a Head of Support, you will be responsible for leading a team rich in our culture of Convexity. Your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success. You will lead, mentor, and expand a team of support agents and technical writers, fostering a culture of excellence, accountability, and continuous learning.

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance. ServiceNow's best practices and capabilities are brought to customers to ensure they obtain maximum value from their investment and use their licenses, resolving escalated issues quickly.

Help drive retention, customer growth, and strategic alignment across our customer success function. You’ll play a pivotal role in strengthening our relationships with existing customers, leading a small team, and ensuring our highest-value clients remain engaged and supported. This is an opportunity to bring structure to a growing team, shape repeatable processes, and build long-term impact.

This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.

The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.

Help scale and improve Motion's support engine as the Customer Operations Lead. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that make support run: macros, workflows, QA reviews, onboarding, training, and more. This role is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup.