The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation.
Job listings
The Manager, Customer Success is responsible for driving customer retention and growth within an assigned portfolio. You will lead a team of Customer Success Managers to ensure exceptional customer experiences, reduce churn, and identify expansion opportunities. Your focus will be on executing customer success strategies while developing your team to deliver consistent results that contribute to the overall success and growth of the company.
North America
Unlimited PTO
The Customer Support Specialist will ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. They will engage with customers primarily through email and chat, troubleshoot product or technical issues, and provide resolutions.